How do I keep my phone number when moving home to a new area?


If you are moving home within the same local exchange area there should be no problem keeping your phone number.

You would just contact your existing service provider (eg BT, TalkTalk, Sky etc) to arrange things.

If you are moving to an area served by a different exchange things are a little bit more complicated, but you can still keep your phone number.

In the paragraphs below we discuss the options that are available to you.

Option 1 – Keep your existing phone number with an announcement advising callers of your new number

We can take over your existing phone number and set up a voice announcement advising callers of your new number.

There is a one-off charge of £50.00 for this service with the announcement active for 3 months.

It would cost £1.00 per month to continue with the service beyond the initial 3 months.

This service could also be used if you do not plan to have a landline at your new location.

In this case the announcement would advise callers of your mobile number or whatever UK number that you choose.

Option 2 – Keep your existing phone number and divert all calls to your new number

We can take over your existing phone number and divert all calls to your new number.

The cost of this option is £195 which includes 12 months’ service with no forwarding call charges for the diversion.

If you want to continue beyond the minimum 12 month period then the cost would be £10.00 per month.

Option 3 – Keep your existing phone number and use it for making and receiving calls at your new home

We can take over your existing phone number and configure a cordless phone to use that number.

The cordless phone base would plug into a spare port on your broadband router at your new home.

You can then use this phone to make and receive calls on your existing number at your new house.

The cost of this option is £245 which includes the cost of the cordless phone and 12 months’ service.

If you want to continue beyond the minimum 12 months the cost would be £10.00 per month.

Call charges to UK landlines and mobile phones are free, but you would have to pay for all other calls.

Details of call charges to specific destinations are available on request.

Please note that all the costs mentioned above include VAT.

Click on the contact button to the left if you would like to keep your phone number when you move home. Just let us know which of our service options above is of interest and we will organise everything.