Gilded Balloon At The Edinburgh Festival Fringe


The Gilded Balloon is the Edinburgh Festival Fringe venue at Teviot Row House on the Edinburgh Universtity Campus in the centre of Edinburgh.

After supplying a VoIP phone system at the Gilded Balloon’s administrative offices at Greenside Place in the centre of Edinburgh, Premitel were asked to provide the network infrastructure and a VoIP phone system at Teviot Row House for the duration of the 2016 Fringe.

It was a requirement that we were not allowed to use any of the existing Edinburgh University network infrastructure at Teviot Row House and we had to remove all our equipment and cabling at the end of the Fringe.

In addition to installing temporary internal and external cabling, we had to design, install, configure and manage a network comprising the following:

  • 4 x temporary ADSL Annex M internet connections
  • 1 x multi-WAN intelligent load-sharing Mikrotik router
  • 10 x VLAN capable POE network switches
  • 9 x centrally controlled wireless access points
  • 16 x VoIP phones

The network design and configuration had to support the following different applications and manage their different prioritries and demands on network resources and internet access:

  • Box-Office
  • Production
  • Press
  • Guest WiFi
  • VoIP phones
  • Shared resources such as printers and servers

The network traffic associated with each application was placed in its own Virtual Local Area Network (VLAN) using the smart network switches and the router.

The router was then able to manage internet traffic according to the priorities set by the Gilded Balloon.

For example, Box Office internet connectivity had highest priority as ticket sales were key to the financial success of the venue. Guest WiFi had the lowest priority.

At the end of the Fringe all the cabling and network equipment was disconnected and removed for use in 2017.

One point to note is that most of the VoIP phones installed at Teviot Row House were those used normally at the Gilded Balloon’s administrative offices throughout the year.

One of the key advantages of VoIP is that it enabled the staff to simply unplug their phones at their usual desk and take these to their temporary desks at Teviot Row House.

Their internal extension numbers and external phone numbers moved with the phones with little or no disruption to the handling of phone calls.

This was also very cost-effective as it avoided the need for expensive call diversions as was the case in previous years.

Get in touch with Premitel if you have a specific requirement or if you wish to discuss how your business could make better and more cost-effective use of its existing telecommunications and internet infrastructure and services.