I have no other connection with the company and live 160 miles south of them.
First Rate! 100%.
Patrick G.
The whole process was simple timely - on the day of the number switch I was informed by Stephen just after 9am that it was complete! - and he kept me informed of progress and answered my beginner questions throughout. One last thing to note is that the pricing plans are flexible and very low cost at £5 per month for a suitable plan. All this and the company is based quite close to me in East Lothian (though the services are not bound by location) so a local business get the benefit.
I have no hesitation in recommending Premitel Communications and their VoIP service for home use and I am certain that the business side of things will be just as good and professional. 
I had been attempting to switch to broadband providers who would keep my original home phone number without interruptions to the service; however, that turned out to be next to impossible in spite of assurances and supposed guarantees to the contrary. Premitel gives me the peace of mind knowing that I now retain my original house phone number whatever broadband I may switch to.
Great!
The tariffs are extremely low and the customer service is excellent. Stephen was very patient with me during the set-up phase (long delays from Openreach for the activation of fibre line) and his instructions were extremely clear.
Let’s Talk …
Premitel are an established telecoms & internet solutions & service provider. We have been in business since 1989.
The Premitel VoIP Phone Service is a digital voice service that was offered initially to our local customer base with great success.
For the past 10 years, we have been offering the same high-quality, low-cost digital voice service to homes and businesses across the UK.
The Premitel VoIP Phone Service runs on the global NetSapiens platform which serves more than 8 million users in over 50 countries.
It is an ideal replacement for analogue and ISDN phone lines and phone systems that are being phased out rapidly across the UK.
It is a cost-effective phone solution for homes and businesses (large and small) that are switching to internet-only services such as Fibre-to-the-Premises (FTTP), SoGEA or STARLINK.
The Premitel VoIP Phone Service lets you keep your current phone number(s), or we can allocate a new number with the area code of your choice
If required, you can continue to use existing devices such as analogue phones and alarm equipment.
Alternatively, you can buy new VoIP phones from our online shop. These include DECT cordless phones and WiFi desk-phones.
Included as part of the service is a smart-phone app and a web calling app. The latter enables calls to be made and received on any internet browser such as Chrome, Edge, Firefox or Safari.
The Premitel VoIP Phone Service can also be configured as an advanced business phone system that can serve many hundreds of users across multiple sites.
Our discounted charging structure for multiple users makes the Premitel VoIP Phone Service a very cost-effective solution for businesses of all sizes and type.
There are three tariff options that start at £1 plus vat, per month, per user. This includes 5 minutes of UK landline and mobile calls each month.
There is no minimum service period. Your commitment is to the end of the current billing month.
When you connect, you will be able to trial our service for up to 30 days using an allowance of 10 minutes of calls to UK landline and mobile numbers.
There is a one-off connection charge of £10 that is offset by a £10 discount voucher which can be used when purchasing a VoIP phone or analogue adaptor from our online shop.
The connection charge includes the cost of transferring an existing phone number, or the supply of a new number
If you are not satisfied with the Premitel VoIP Phone Service you will get a full refund. This includes any equipment purchased from our online shop, provided it is returned as new within 30 days of purchase.
Cost Effective Tariffs
The Premitel VoIP Phone Service is not only a better solution than existing analogue or ISDN phone lines and phone systems, but also costs less!
Our entry level Talk 5 tariff is priced at only £1 plus vat, per month, per user and includes 5 minutes of UK landline and mobile calls each month.
The table below shows that the Premitel VoIP Phone Service has three tariff options to suit all types of user.
Note that there are per-user discounts for multi-user businesses, see “For Multi-User Business” section below.
Tariff Notes:
- Inclusive calls with the 07 prefix are to numbers associated with the main UK mobile networks: EE; Three; O2; Orange; Virgin; and Vodafone.
- Overage is the call charge rate that would apply after the inclusive minute limit has been breached.
- To enable us to maintain low monthly service charges, we apply an inclusive call limit for Inbound calls, after which Inbound calls are charged at £0.01 per minute. That limit is double the inclusive outgoing minutes applicable to each tariff.
- Upward duration rounding of 7 seconds is applied to UK calls, and 30 seconds to International calls.
- Call recordings are stored for 30 days before being deleted. During the 30 day period they can be downloaded to your PC or other device.
- Voicemail transcription converts an audio voicemail message to text. The text is sent in the body of an email to which the audio file is attached.
Our rate card for Other Calls (eg premium rate calls and international calls) can be downloaded in Excel spreadsheet format by clicking here.
For more details on these tariffs together with other information associated with using the Premitel VoIP Phone Service you should visit our Tariff and Service Information page or get in touch using the contact form below.
Connection Process
We have set out below the procedure for connecting to the Premitel VoIP Phone Service for residential and single user businesses:
- There are two connection options both of which include a 30 day no obligation trial of the Premitel VoIP Phone Service, with full refund if not satisfied:
- purchase a Connection Pack from our online shop:
- this enables use of our smartphone and web apps; or
- purchase an analogue adaptor or VoIP phone from our online shop:
- please note that we can provide expert advice on which VoIP phone or analogue adaptor would best meet your needs.
- purchase a Connection Pack from our online shop:
- We will then send you a Getting Started email with the following information:
- a temporary phone number;
- instructions on what to do next to choose tariff, transfer number or obtain new number;
- login details for the free web and smart phone apps;
- guidelines on using the phone service and some basic features;
- login details for your service management portal; and
- a £10 discount voucher for the purchase of a VoIP phone or analogue adaptor from our online shop (note that this applies only if £10 connection pack is purchased in Step 1 above)
- You can try our service for up to 30 days, using an allowance of 10 minutes of calls to and from UK landline and mobile numbers.
- at any time before the trial ends you can reply to your Getting Started email to ask us to arrange the transfer of an existing phone number or the provision of a new number, with the area code of your choice:
- there is no additional charge for transferring existing phone number or the provision of new number.
- you can request your number transfer to be done as soon as possible, or you can give a specific date which should be at least 3 weeks away.
- you must advise your tariff choice before your new or existing number is active, otherwise your first bill will be based on the default Talk 200 tariff.
- if you inform us that you are not satisfied with the Premitel VoIP Phone Service before the end of the trial period you will get a full refund:
- you will be refunded for any equipment purchased from our online shop, provided it is returned as new within 30 days of purchase.
- at any time before the trial ends you can reply to your Getting Started email to ask us to arrange the transfer of an existing phone number or the provision of a new number, with the area code of your choice:
- When your new or existing phone number is operational your account will be migrated from trial account to full account and billing on your chosen tariff will commence.
- When your full account is activated we will send an initial invoice together with direct debit mandate request from our merchant provider Go Cardless. Please note that:
- calls will be restricted to UK landline and mobile calls until a direct debit mandate is received;
- if a direct debit mandate is not set up within a 14 days of account activation then your phone service will be put on hold; and
- when direct debit mandate is operational it will be used to settle initial invoice and all future monthly invoices.
- Within a few days of your account being activated you will be given access to our billing portal where you can view all monthly invoices and monitor usage.
Get in touch if you need assistance or more information. We would be happy to discuss and guide you through the process.
If you are a multi-user business, then we will provide a bespoke connection process.
We will use our expertise to tailor the Premitel VoIP Phone Service so that it delivers a phone system that meets your business needs and operational requirements.
For Homes and Small Businesses
Premitel’s VoIP Phone Service is ideal as a low-cost landline replacement service for homes and small businesses.
It is an easy-to-use service that is similar to a traditional landline.
And we do all the work to transfer your existing phone number.
There is no contract which means that you can cancel, or switch, at the end of the current billing month.
Some of the inclusive features of the Premitel VoIP Phone Service are:
- voicemail with playback via phone, email attachment and web control panel;
- missed call alerts by email;
- caller ID (with per-call blocking option);
- “1471” last caller service;
- scam call blocking and filtering;
- call forwarding;
- time-of-day answering rules;
- web control panels for call management and billing;
- pocket or virtual landline service with smartphone app;
- web phone calling using standard browsers such as Chrome, Edge, Safari & Firefox; and
- up to 4 “extension” phones per user (like additional phones on a single analogue line).
There are also additional chargeable features available which include:
- auto attendant;
- voicemail transcription to text;
- SMS number (for texting via smart phone and web phone apps); and
- call recording.
If you already have a digital voice (ie VoIP) service from another provider that is not meeting your requirements, or is costing too much, then we would be delighted to discuss transferring your phone number to the Premitel VoIP Phone Service.
For Multi-User Businesses
The Premitel VoIP Phone Service can be tailored to suit the needs and budget of most types of business from self-employed home workers to businesses with multi-user and multi-site operations.
It is based on the global NetSapiens Voice Platform which has over 7 million users worldwide.
The tariffs for multi-user businesses are based on the same tariff table above that applies to single-user homes and small businesses, but with the following per-user discount bands:
- 2 – 9 users: 5% discount
- 10 – 29 users: 10% discount
- 30 – 59 users: 15% discount
- 60 – 99 users: 20% discount
- 100+ users: 25% discount
This means that (for example) a business with 30 x users, on the Talk 5 Tariff, can have a phone system for only £25.50 (plus vat) per month with an aggregate of 150 minutes of inclusive calls to UK landlines and mobiles.
We do all the work to transfer your existing phone number(s) and there is no contract which means that you can cancel, or switch, at the end of the current billing month.
In addition to the inclusive features listed above for home and small businesses, multi-user businesses also have included at no extra cost:
- call transfer between users;
- unlimited:
- auto attendants;
- call queues;
- conference bridges;
- company and group voicemail boxes;
- ring groups;
- call-centre dashboard; and
- web control panel for managing the business phone system.
There are also chargeable features and services available that include:
- call recording;
- voicemail transcription to text;
- SMS number (for texting via smart phone and web phone apps);
- Microsoft Teams integration; and
- CRM integration.
If your business already has a VoIP phone service from another provider that is not meeting your requirements, or is costing too much, then we would be delighted to discuss transferring your phone number(s) and users to the Premitel VoIP Phone Service.
Get In Touch
If you have any questions about the Premitel VoIP Phone Service, or any other telecommunications or internet issue, you can get in touch using the contact form below. Or just call the number at the top of the page.
About Us
In addition to offering VoIP Phone Services across the UK, Premitel are an established telecommunications & internet consultancy and solutions provider serving primarily Edinburgh, the Lothians & Scottish Borders, although we have a few clients throughout the UK and overseas.
Our customers are primarily businesses which includes the increasing number of home workers.
We specialise in:
- high quality digital voice solutions and services;
- boosting & extending WiFi;
- better & faster internet;
- cordless phone systems; and
- expense reduction.
Our advice is free for relatively straightforward requirements. For more complex projects, we offer a free initial no-obligation consultation.
Visit our Trustpilot Reviews page or Google Reviews page to see what some of our customers think.