Premitel are an established telecoms & internet solutions & service provider operating primarily in Edinburgh, the Lothians & Scottish Borders.

The Premitel VoIP Phone Service is a digital voice service that was offered initially to our local customer base with great success.

For the past 10 years, we have been offering  the same high-quality, low-cost digital voice service to homes and businesses across the UK.

Our digital voice service is ideal for home users who have switched to internet-only broadband services such as fibre-to-the-premises or STARLINK.

Our service enables customers to keep their existing landline phone number and continue to use existing devices such as phones and alarm equipment.

The Premitel VoIP Phone Service runs on the global NetSapiens platform which serves more than 4.5 million users in over 50 countries.

Unlike most other digital voice services, the Premitel VoIP Phone Service is charged per line, rather than per user.

A digital voice line is similar to an analogue or ISDN line and is equivalent to the number of concurrent calls that can be made or received.

A residential customer would typically require only one line.

For most businesses the number of lines required is usually significantly less than the number of users.

This makes the Premitel VoIP Phone Service a very cost-effective business phone system.

Our most popular tariff is priced at £5 plus vat, per month, per line and includes 200 minutes of UK landline and mobile calls each month.

For a limited time we can offer a low-use tariff at only £1 plus vat per month, per line. This includes 10 minutes of UK landline and mobile calls each month.

There is no minimum service period with the Premitel VoIP Phone Service. Your commitment is to the end of the current billing month.

The Premitel VoIP Phone Service includes, at no extra cost, a smart-phone app and a web calling app. The latter enables calls to be made and received on any internet browser such as Chrome, Edge, Firefox or Safari.

You can keep existing landline phone numbers, or we can allocate a new number with the area code of your choice.

Connect to Premitel

The Premitel VoIP Phone Service is the perfect digital voice solution for homes and businesses of all types and size across the UK and is the ideal replacement for analogue and ISDN phone lines and systems which are being phased out rapidly across the UK.

You can keep your current phone number(s), or get a new number, and you can use your existing analogue phone equipment, wiring and sockets with an analogue phone adaptor!

Alternatively, you can buy new VoIP phones from our online shop. These include cordless phones and WiFi desk-phones.

You may not need to buy any new phone equipment or adaptors as the Premitel VoIP Phone Service includes, at no extra cost, smart-phone and web-phone apps. The latter enables calls to be made and received on any internet browser such as Chrome, Edge, Firefox or Safari.

Cost Effective Tariffs

The table below shows our standard monthly tariffs with inclusive minutes for UK landline and mobile calls.

For more details on these tariffs and other aspects of the Premitel VoIP Phone Service you should click on this link.

Premitel For Homes or Small Businesses

Premitel’s VoIP Phone Service is ideal as a low-cost landline replacement service for homes or small businesses.

For low-use users our tariffs start at £1.00 (plus vat) per month for our Talk 10 tariff which includes 10 minutes of calls to UK landlines and mobiles.

Most customers opt for the Talk 200 tariff at £5.00 (plus vat) per-month which includes 200 minutes of calls to UK landline and mobiles.

The Premitel VoIP Phone Service is simple to use and we do all the work to transfer your existing phone number.

There is no contract which means that you can cancel, or switch, at the end of the current billing month.

Some of the inclusive features of the Premitel VoIP Phone Service are:

• voicemail with playback via phone, email attachment and web control panel;
• missed call alerts by email;
• caller ID (with per call blocking option);
• scam call blocking and filtering;
• call forwarding;
• time-of-day answering rules;
• web control panels for call management and billing;
• smart phone and web phone apps; and
• up to 3 “extension” phones (like additional phones on a single analogue line).

There are also additional chargeable features available which inlcude:

• auto attendant;
• voicemail transcription to text;
• SMS number (for texting via smart phone and web phone apps); and
• call recording.

Premitel for Larger Multi-User Businesses

The Premitel VoIP Phone Service can be tailored to suit the needs and budget of most types of business from self-employed home workers to businesses with large multi-site operations.

It is based on the global NetSapiens Voice Platform which has over 5 million users worldwide.

The Premitel VoIP Phone Service has the same tariffs for home users and business users.

This means that (for example) a business with 50 x users can have a phone system for only £50 (plus vat) per month with an aggregate of 500 minutes of inclusive calls to UK landlines and mobiles.

We can also offer bespoke business tariffs for businesses with special requirements.

In addition to the inclusive features listed above for home and small business users, multi-user businesses also have included at no extra cost:

• call transfer between users;
• unlimited:
  • auto attendants;
  • call queues;
  • conference bridges;
  • company and group voicemail boxes;
  • ring groups;
• call-centre dashboard; and
• web control panel for overall business phone system.

There are also chargeable features available that include:

• call recording;
• voicemail transcription to text;
• SMS number (for texting via smart phone and web phone apps);
• Microsoft Teams integration; and
• CRM integration.

How to Connect

To connect to the Premitel VoIP Phone service you need to visit our online shop and choose either the Bronze, Silver or Gold tariffs and choose whether you want to keep your phone number or activate a new number.

There is a one-off charge of £5 which covers the cost of transferring your existing phone number or activating a new number.

However, you can get a £15 discount on any analogue adaptor or VoIP phone that is purchased at the same time.

If you are not satisfied with the phone service and/or the equipment that you have purchased we will cancel your service and give you a full refund.

Full details of the connection process are available at our online shop.

Get In Touch

Use the contact form below to request expert personal advice on your specific requirement or to discuss any other telecommunications or internet issue.

About Us

In addition to offering VoIP Phone Services across the UK, Premitel are an established telecommunications & internet consultancy and solutions provider serving primarily Edinburgh, the Lothians & Scottish Borders, although we have a few clients throughout the UK and overseas.

Our customers are primarily businesses which includes the increasing number of home workers.

We specialise in:

• high quality digital voice solutions and services;
• boosting & extending WiFi;
• better & faster internet;
• cordless phone systems; and
• expense reduction.

Our advice is free for relatively straightforward requirements. For more complex projects, we offer a free initial no-obligation consultation.

Visit our Trustpilot Reviews page or Google Reviews page to see what some of our customers think.