Expert Telecommunications & Internet Solutions

What type of phone do I need for fibre-to-the-premises broadband?

Over the next few years there will be a widespread migration to Fibre-to-the-Premises (FTTP) internet-only broadband connections in homes and offices across the UK.

In parallel with the migration to fibre broadband, the traditional phone network that is based on copper cable connections to local exchanges will be phased out by December 2025 and will be replaced by internet phone services.

Internet Phone Service

End-users who wish to continue with a “landline” phone service and keep their existing phone numbers will need to connect to an internet phone service.

They will also need new internet phones or an adaptor that will enable connection of their existing phones.

Internet phones and services are often referred to as VoIP, which is short for Voice over Internet Protocol.

It is also increasingly common for VoIP phones to be referred to as digital phones.

Keep Your Existing Phone Number

One of the key requirements when switching to a VoIP phone service is the ability to keep existing phone numbers.

While it is certainly possible to keep your existing phone number(s) when transferring to a VoIP internet phone service, at present the process is not without pitfalls which could result in you being stuck with an unsuitable phone service or even losing your phone number(s).

The risk is that your copper landline phone number is adopted into your new fibre broadband contract.

If that happens you would be stuck with the VoIP phone service and equipment offered by your fibre broadband provider which may not meet your requirements.

We have even come across cases where the fibre broadband service provider does not offer a VoIP phone service and the phone number is lost during the migration.

The problem is that when your phone number is adopted into your new fibre broadband contract, it is typically not possible to transfer your phone number to another service provider until the fibre contract ends (typically after 24 months).

Ofcom are currently looking at this issue, but they don’t expect it to be resolved until 2023.

Migration Advice

In the meantime, to avoid this situation our advice is not to migrate your existing copper based broadband and phone service to a new fibre broadband service.

Instead, you should order a new separate internet-only (ie without a phone service) fibre broadband service on a new contract from a new provider, or from your existing provider.

In other words you would keep your existing copper phone line running alongside your new fibre broadband. This would only be for a short period.

When your new fibre broadband service is up and running you can then choose the VoIP phone service provider that meets your requirements and then ask them to take over your phone number.

[NB A VoIP phone service will work over any broadband connection from any provider.]

When your phone number transfers to the VoIP service provider your existing copper phone line will cease, leaving you with a new fibre broadband service and a VoIP internet phone service that meets your requirements.

If you need more advice on this process then please contact Premitel.

Premitel Internet Phone Service

Most internet service providers offer a VoIP phone service, but they typically offer very little support especially for end-users (such as small businesses) whose requirements are a bit more complex than the average end-user.

Better VoIP phone services and better support are available from specialist service providers (such as Premitel) who not only offer a wider range of telephone handsets, but can also provide advice on the implementation of a VoIP phone service that is better suited to the end-user requirements.

Premitel’s basic VoIP phone service is similar to a traditional landline service. It costs £6.00 per month (inc vat) and includes voicemail and free calls to UK landlines and standard UK mobile numbers.

Additional features and services are available at extra cost. These would include:

  • multiple phone numbers (eg for home and business);
  • office phone system features with additional extensions;
  • smart phone app;
  • call recording; and 
  • auto attendant.

A new phone number would incur a one-off charge of £10.00 (inc vat). Transferring an existing phone number would cost £12.00 (inc vat).

Unlike other internet phone service providers, the Premitel phone service has no minimum contract period and can be cancelled at the end of the current billing month.

As a special offer, Premitel are pleased to offer 12 months free phone service bundled with the purchase any of the VoIP phones or adaptors described below.

VoIP Internet Phones

As mentioned above, phones that can make and receive calls over broadband internet connection are commonly known as VoIP phones and sometimes as digital phones.

It is important to note that you can’t just buy a VoIP phone online or in a shop and expect it to work.

All VoIP phones need to be configured with at least a server web address and a user name and password.

This is usually done by the VoIP service provider, who would also supply the VoIP phones.

In theory, if you can obtain the configuration settings from your service provider then you should be able to buy an unconfigured VoIP phone get it working, but you would need to know what you are doing.

All VoIP internet phones plug into a spare ethernet port on your broadband router or a connected network switch.

Yealink W73P – Cordless VoIP Phone

One of our best selling VoIP phones is the Yealink W73P digital cordless phone.

The W73P has HD sound quality and can support up to 10 x handsets. It also has excellent range which can be boosted if necessary by installing repeaters.

The Yealink W73P is very flexible as its handsets are separate from its base. The base would connect to the end-user router and the handset(s) can be located anywhere in the home or office that is within range of the base.

Premitel can supply the Yealink W73P for £99 (inc vat).

Although the Yealink W73P can be connected to any VoIP phone service, we supply it pre-configured and bundled with a special offer of 12 months of the Premitel VoIP phone service.

This special offer includes transfer of your existing number or the supply of a new number with the area code of your choice.

Click this link to take advantage of our special offer.

Grandstream HT801 – VoIP ATA (Analogue Terminal Adaptor)

Unless you are in a new-build property then there is the distinct possibility that there are a number of existing phones plugged into extension sockets throughout your premises. These extension sockets would be wired back to the phone line master socket.

If you want to keep your existing sockets and phones then it is necessary to disconnect the phone line from the master socket and connect the master socket to the router via a device called an Analogue Terminal Adaptor (ATA).

The phone port of the Grandstream ATA shown above (green socket) would plug into the master socket and the ethernet port of the ATA (blue socket in phone above) would plug into a spare port on the router.

Premitel offer the Grandstream ATA together with a kit containing the leads and adaptors that are necessary to connect the ATA to a master socket and to a router. The Premitel ATA and kit are available for £49.00.

Although the Grandstream ATA can be connected to any VoIP phone service, we supply it pre-configured and bundled with a special offer of 12 months of the Premitel VoIP phone service.

This special offer includes transfer of your existing number or the supply of a new number with the area code of your choice.

Click this link to take advantage of our special offer.

VoIP to Mobile Phone Service

There are a significant number of end-users who do not need a VoIP phone service and are happy to rely solely on their mobile phones for making and receiving calls.

However, they some would still like to be able to receive calls to their old copper phone line number.

This can be achieved by transferring the copper phone line number to a VoIP phone service and then implementing a permanent divert from that number to a mobile phone number.

Premitel can offer a basic VoIP to mobile service for £3.00 per month (inc vat).

We also offer a premium service for £4.50 per month (inc vat) that would block most “spam” calls and all “robot” calls to the landline number.

The premium service would also give callers the option of choosing where they want their call to be routed (eg Husband, Wife, Son or Daughter’s mobile phone).

Get in touch using our contact form if you are interested in the Premitel VoIP to Mobile Service.

Get In Touch

Click on the contact button to the left (or use our contact form) to discuss any queries that you have regarding fibre broadband, internet phone services or VoIP phones for home and office. We would also be delighted to discuss any other telecommunications or internet issues that you may have.

About Us

Premitel are an established telecommunications & internet solutions provider serving primarily Edinburgh, the Lothians & Scottish Borders, although we have a few clients throughout the UK and overseas.

Our customers are typically businesses, although that includes the increasing number of home workers.

We specialise in:

  • high quality VoIP solutions and services;
  • boosting & extending WiFi;
  • better & faster internet;
  • cordless phone systems; and
  • expense reduction.

Our advice is free for relatively straightforward requirements. For more complex projects, we offer a free initial no-obligation consultation.

Premitel in partnership with First City Communications also offer telephone & internet installation & support services for business & residential customers.