Premitel have been providing internet connectivity solutions and services for our customers ever since internet access became widely available in the late 1990s.
In recent years we have added to that experience by assisting many customers with the migration to fibre broadband and VoIP phone services.
Over the next few years there will be an accelerated migration to Fibre-to-the-Premises (FTTP) internet-only broadband connections in homes and businesses in Edinburgh.
I have no other connection with the company and live 160 miles south of them.
First Rate! 100%.
Patrick G.
The whole process was simple timely - on the day of the number switch I was informed by Stephen just after 9am that it was complete! - and he kept me informed of progress and answered my beginner questions throughout. One last thing to note is that the pricing plans are flexible and very low cost at £5 per month for a suitable plan. All this and the company is based quite close to me in East Lothian (though the services are not bound by location) so a local business get the benefit.
I have no hesitation in recommending Premitel Communications and their VoIP service for home use and I am certain that the business side of things will be just as good and professional.
I had been attempting to switch to broadband providers who would keep my original home phone number without interruptions to the service; however, that turned out to be next to impossible in spite of assurances and supposed guarantees to the contrary. Premitel gives me the peace of mind knowing that I now retain my original house phone number whatever broadband I may switch to.
Great!
The tariffs are extremely low and the customer service is excellent. Stephen was very patient with me during the set-up phase (long delays from Openreach for the activation of fibre line) and his instructions were extremely clear.
VoIP Phone Services
In parallel with the migration to fibre broadband, the traditional phone network that is based on copper cabling will be phased out over the next few years and will be replaced by VoIP phone services.
End-users who wish to continue with a “landline” phone service and keep their existing phone numbers will need to connect to a VoIP phone service.
They will also need new VoIP phones or an adaptor that will enable connection of their existing phones.
VoIP phone services are often referred to as digital voice services.
Cost Effective Tariffs
The Premitel VoIP Phone Service is not only a better solution than existing analogue or ISDN phone lines and phone systems, but also costs less!
Our entry level Talk 10 tariff is priced at only £1 plus vat, per month, per user and includes 5 minutes of UK landline and mobile calls each month.
The table below shows that the Premitel VoIP Phone Service has six tariff options to suit all types of user.
Note that there are per-user discounts for multi-user businesses, see “For Multi-User Business” section below.
Tariff Notes:
- Inclusive calls with the 07 prefix are to numbers associated with the main UK mobile networks: EE; Three; O2; Orange; Virgin; and Vodafone.
- Overage is the call charge rate that would apply after the inclusive minute limit has been breached.
- To enable us to maintain low monthly service charges, we apply an inclusive call limit for Inbound calls, after which Inbound calls are charged at £0.01 per minute. That limit is double the inclusive outgoing minutes applicable to each tariff.
- Upward duration rounding of 7 seconds is applied to UK calls, and 30 seconds to International calls.
- Call recordings are stored for 30 days before being deleted. During the 30 day period they can be downloaded to your PC or other device.
- Voicemail transcription converts an audio voicemail message to text. The text is sent in the body of an email to which the audio file is attached.
Our rate card for Other Calls (eg premium rate calls and international calls) can be downloaded in Excel spreadsheet format by clicking here.
For more details on these tariffs together with other information associated with using the Premitel VoIP Phone Service you should visit our Tariff and Service Information page or get in touch using the contact form below.
Local Support
If you are based in Edinburgh then you can call on Premitel to guide you through the process of upgrading to fibre broadband and migrating to the Premitel VoIP Phone Service, while keeping your phone number.
Our local support is particularly valuable for homes and businesses that have more complex requirements and would include as needed:
- initial site visit to establish requirements;
- liaison with service providers;
- configuration of equipment and service to meet requirements;
- on site installation and commissioning;
- face-to-face user training; and
- on-going support which includes re-configuring equipment and service to meet any changes to the operational requirements of business
Unlike other service providers, Premitel don’t just deliver the equipment and leave you to get on with it with little or no support!
Get In Touch
If you have any questions about the Premitel VoIP Phone Service, or any other telecommunications or internet issue, you can get in touch using the contact form below. Or just call the number at the top of the page.
About Us
In addition to offering VoIP Phone Services across the UK, Premitel are an established telecommunications & internet consultancy and solutions provider serving primarily Edinburgh, the Lothians & Scottish Borders, although we have a few clients throughout the UK and overseas.
Our customers are primarily businesses which includes the increasing number of home workers.
We specialise in:
- high quality digital voice solutions and services;
- boosting & extending WiFi;
- better & faster internet;
- cordless phone systems; and
- expense reduction.
Our advice is free for relatively straightforward requirements. For more complex projects, we offer a free initial no-obligation consultation.
Visit our Trustpilot Reviews page or Google Reviews page to see what some of our customers think.