Expert Telecommunications & Internet Solutions

Multi Cultural Family Base

The Edinburgh Multi Cultural Family Base (MCFB) operate from offices in Leith. Their aim is to promote the well-being and life opportunities of vulnerable and disadvantaged children, young people and families.

Replace Obsolete ISDN Phone System

Premitel were asked to submit a proposal for replacing the MCFB’s existing ISDN phone system which was becoming end-of-life with consequent withdrawal of maintenance support by BT.

Hosted VoIP Phone System

The MCFB accepted our proposal for a hosted VoIP phone system. 

They now have a phone system that costs less to run the previous system and offers many additional features that benefit the day-to-day operations. These include:

  • automatic and flexible time-of-day call routing
  • auto-attendant with call forward to mobile phone
  • voicemail to email
  • custom announcement
  • home working

Our proposal also recommended that the MCFB’s internet connection should be upgraded to a G.Fast connection to for faster internet connectivity at their offices and to provide the high quality connection that VoIP requires.


Fortunately, implementation of the hosted VoIP system was relatively straightforward as MCFB required mostly cordless handsets.

The cordless system supplied by Premitel was a Gigaset N670 base with 10 handsets together with a Yealink T46 reception phone.

Ongoing Support

Premitel continue to support MCFB by providing tweaks, updates and configuration changes to the phone system in response to their changing operational requirement, particularly during the Covid lockdown. This is all covered by the VoIP service charge.

One of the benefits of a hosted VoIP solution is that such changes can be done remotely and can be implemented immediately.

Get In Touch

Click on the contact button to the left (or use our contact form) if you wish to find out more about our hosted VoIP services or discuss any other telecommunications or internet issue.

About Us

Premitel are an established telecommunications & internet solutions provider serving primarily Edinburgh, the Lothians & Scottish Borders, although we have a few clients throughout the UK and overseas.

Our customers are typically businesses, although that includes the increasing number of home workers.

We specialise in:

  • high quality VoIP solutions and services;
  • boosting & extending WiFi;
  • better & faster internet;
  • cordless phone systems; and
  • expense reduction.

Our advice is free for relatively straightforward requirements. For more complex projects, we offer a free initial no-obligation consultation.

Premitel in partnership with First City Communications also offer telephone & internet installation & support services for business & residential customers.