Expert Telecommunications & Internet Solutions

United Farmers

Established in 1971 and based in Edinburgh, United Farmers is a co-operative organisation operating on a not-for-profit basis with the clear aim of bringing together the combined purchasing power of its members and promoting inter-member co-operation.

United Farmers has 33 members with over 140 retail stores throughout the United Kingdom, Ireland and the Falkland Islands.

Replace Obsolete Analogue Phone System

Premitel were asked to submit a proposal for replacing United Farmer’s existing analogue phone system at their Edinburgh head office which was becoming end-of-life with consequent withdrawal of maintenance support by BT.

Hosted VoIP Phone System

United Farmers accepted our proposal for a hosted VoIP phone system.

Their head office now has a phone system that costs less to run the previous system and offers many additional features that benefit the day-to-day operations. These include:

  • automatic and flexible time-of-day call routing
  • smart-phone app
  • voicemail to email
  • custom announcement
  • home working

Our proposal also recommended that United Farmer’s internet connection should be upgraded to fibre to the premises to provide significantly faster internet access and the high quality connection that VoIP requires.


Fortunately, implementation of the hosted VoIP system was relatively straightforward as the United Farmers office benefitted from a structured network cabling system which had been installed during the original fit-out of the premise.

The new telephone handsets could therefore be plugged-in to existing network sockets. This enabled easy connection in the comms cabinet to the new internet phone service.

Ongoing Support

Premitel continue to support United Framers by providing tweaks, updates and configuration changes to the phone system in response to their changing operational requirement, particularly during the Covid lockdown. This is all covered by the VoIP service charge.

One of the benefits of a hosted VoIP solution is that such changes can be done remotely and can be implemented immediately.

Get In Touch

Click on the contact button to the left (or use our contact form) if you wish to find out more about our hosted VoIP services or discuss any other telecommunications or internet issue.

About Us

Premitel are an established telecommunications & internet solutions provider serving primarily Edinburgh, the Lothians & Scottish Borders, although we have a few clients throughout the UK and overseas.

Our customers are typically businesses, although that includes the increasing number of home workers.

We specialise in:

  • high quality VoIP solutions and services;
  • boosting & extending WiFi;
  • better & faster internet;
  • cordless phone systems; and
  • expense reduction.

Our advice is free for relatively straightforward requirements. For more complex projects, we offer a free initial no-obligation consultation.

Premitel in partnership with First City Communications also offer telephone & internet installation & support services for business & residential customers.