The Premitel Digital Phone Service is the ideal replacement for analogue and ISDN phone lines and phone systems before the 2025 switch-off.

It is low-cost and feature-rich and is the perfect choice for homes and businesses of all types and size across the UK.

In the paragraphs below we set out the various tariff options for the Premitel Digital Phone Service together with a description of the various service elements.

All the tariff prices on this page and in the tariff table exclude VAT.

Pay-As-You-Use Tariff

The Premitel Digital Phone Service has an entry level pay-as-you-use tariff which would be suitable for very low users.

It has a monthly charge of £1.00 per month and has no inclusive minutes. There is also a charge for incoming calls.

The call rates are the same as the bronze tariff (see below), but with incoming calls charged at £0.03 per minute.

Most of our customers are on our inclusive minute tariffs which have no charge for incoming calls.

These are described below.

Inclusive Minute Tariff Plans

There are three tariffs offered which have inclusive minutes.

The details of each tariff are set out in the table below with some clarification notes underneath..

Incoming Calls – Fair Use Policy

To ensure that we maintain a low-cost and high-quality service for all customers Premitel has a fair use policy for incoming calls.

This is simply because there are costs associated with providing capacity for incoming calls in terms of internet bandwidth, server processing power and memory.

We have also noted an increase in the number of call centre businesses with home-based users that receive a very high number of incoming calls with very few outgoing calls.

We want to ensure that such businesses pay an appropriate amount for using the Premitel Digital Phone Service so that we can provide a cost-effective, high-quality service for all users.

Our fair use policy is that if the number of incoming call minutes regularly exceeds double the amount of a customer’s inclusive call minutes then that customer will be given notice that they will be migrated to a tariff with a higher monthly service charge on their next billing date.

If a customer is already on the the highest monthly service charge then the customer will migrated to our Pay-As-You-Use tariff at the start of the next billing month.

Our Pay-As-You-Use tariff is £1.00 per month, per user with the same call rates as the overage rates for the Bronze Tariff and with all incoming calls charged at £0.03 per minute.

Bespoke Tariffs for Business

The tariffs in the above table are designed for home users and most small businesses.

However, we recognise that some businesses have specific operational characteristics which mean that they are not suited to standard per-user tariffs.

The classic example is a hotel which would typically have many infrequently used phones in bedrooms together with a few frequently used phones in reception and other customer-facing areas..

To cater for the needs of such businesses Premitel can offer bespoke tariffs that are tailored to the operational needs of the business.

Users and Accounts

Each user would have their own individual connection to the Premitel Digital Phone Service for making and receiving calls.

An account would comprise one or more users and would typically be a family home or a business and can extend across multiple sites.

On our standard inclusive minute tariffs all users on an account must be on the same monthly tariff option.

The amount of inclusive minutes for each user is aggregated to arrive at the total monthly inclusive minutes amount for the whole account.

There are no call charges or limits for outgoing and incoming calls between users on the same account.

Devices

A user can have more than one device for making and receiving external calls and for making and receiving internal calls to and from other users on the same account.

A device is the equipment or software that is used to connect to the Premitel Digital Phone Service.

A device could be a smart-phone app, a web browser app, a desk phone, a cordless phone or an analogue terminal adaptor (ATA).

Calls can’t be made between devices that are associated with the same user.

A user can have multiple devices at no extra cost, but only one device can be used at any one time

Phone Numbers

There is no monthly charge for phone numbers.

There is a one-off charge of £10 (plus vat) for a new phone number with your choice of area code.

It also costs £10 (plus vat) for transferring an existing number.

Premitel would deal with all the administration associated with transferring an existing number.

Phone numbers can be routed to individual users or individual devices.

For businesses, they can also be routed to ring-groups, queues and auto-attendants.

Flexible time of day routing can be applied to each number.

Telephones and ATAs

Any SIP compatible telephone or ATA (Analogue Telephone Adaptor) can be connected to the Premitel Digital Phone Service.

We prefer to supply telephones and devices pre-configured and tested.

If required, we can provide the credentials to enable the end-user to configure their device.

You can buy preconfigured telephones and ATAs from the Premitel online shop.

Contract and Payment

There is no contract for the Premitel Digital Phone Service.

Your commitment is to the end of the current billing month.

If you are not satisfied with our service you can cancel and transfer your phone number(s) to another service provider without penalty.

Invoices are issued on the first of each month for service charges in that same month and for call charges in the previous month.

Direct debit is mandatory.

Unusually High Call Charges

If a customer incurs significant and/or unusually large call charges due to a high number of premium rate or international calls we reserve the right to issue an interim invoice for call charges.

We would bar premium rate and international calls until the invoice has been paid.

If a customer is aware that they will be making an unusually high number of chargeable calls they can avoid any interruption to their service by contacting Premitel to make an advance payment to cover the likely cost of future calls.

Limitation of Liability

The Premitel Digital Phone Service is provided on the basis that our liability for loss of service is limited to the pro-rata daily service rate for the duration of any service outage.

The reason for this is that the provision of a telephone service involves multiple factors that are beyond our control together with the reliance on services provided by third parties with whom we have no contractual relationship.

We have taken steps to ensure maximum quality, reliability and availability by using the NetSapiens platform to power the Premitel Digital Phone Service.

Support

The monthly service charge includes initial configuration of the service to meet your requirements and reasonable requests for amendments and assistance on an ongoing basis

Our support would also extend to remote configuration of devices if we can get remote access using PC software such as Anydesk.

Features and Services

Premitel’s Digital Phone Service is ideal as a basic landline replacement service with single user accounts having access to the following features and services as part of their standard monthly service cost:

• voicemail with access via phone and/or email attachment;
• user controlled answering and call routing rules;
• flexible time of day routing;
• call history display and filtering; and
• blocking of nuisance, scam and robot phone calls (on request).

Accounts with multiple users have access to additional features that would be useful to businesses. These are also available at no extra cost and include features such as:

• auto-attendant;
• ring groups with simultaneous or delayed ringing
• conference calling; and
• call queues with position announcements, caller call-back and voicemail exit option.

Automatic call recording, call centre features and Microsoft Teams integration are also available as chargeable extras.

How to Connect

Connecting to the Premitel Digital Phone Service is an informal process where you get in touch by email or phone to discuss your requirement.

This enables us to provide a personal service where we can discuss not only your phone requirements, but also related issues such as the number transfer process and how to connect to our service over your internet connection.

We offer a no obligation trial of our service for as long as you need and no quibble return of any phones or ATAs purchased from Premitel.

We can provide a temporary number to enable you to receive incoming calls as well as make outgoing calls during the trial.

We start charging for the service when your equipment is connected and you are able to receive calls on your new or transferred phone number.

Get In Touch

For more information on the Premitel Digital Phone Service please use the contact form below to request expert personal advice on your specific requirement or to discuss any other telecommunications or internet issue.

About Us

In addition to offering digital voice services across the UK, Premitel are an established telecommunications & internet consultancy and solutions provider serving primarily Edinburgh, the Lothians & Scottish Borders, although we have a few clients throughout the UK and overseas.

Our customers are primarily businesses which includes the increasing number of home workers.

We specialise in:

• high quality digital voice solutions and services;
• boosting & extending WiFi;
• better & faster internet;
• cordless phone systems; and
• expense reduction.

Our advice is free for relatively straightforward requirements. For more complex projects, we offer a free initial no-obligation consultation.

Visit our Trusted Trader page to see what some of our customers think.

Premitel in partnership with First City Communications also offer telephone & internet installation & support services for business & residential customers.