Connect to Premitel: Keep Your Phone Number & Save Money

The Premitel VoIP Phone Service is a feature-rich cloud VoIP solution that is the ideal replacement for analogue and ISDN phone lines and office phone systems that are being phased out rapidly across the UK.

It is a cost-effective internet phone solution for homes and businesses that are making the switch to internet-only broadband services such as Fibre-to-the-Premises (FTTP), SoGEA or STARLINK.

The Premitel VoIP Phone Service is a better internet phone solution than the Digital Voice services that are available from service providers such as BT, Talk Talk and Sky.

You can get a new phone number with the area code of your choice, or you can keep your current phone number(s) and continue to use existing devices such as phones and alarm equipment.

Alternatively, you can buy new VoIP phones from our online shop. These include cordless phones and WiFi desk-phones.

The Premitel VoIP Phone Service also includes, at no extra cost, a smart-phone app and a web-phone app. The latter enables calls to be made and received on any internet browser such as Chrome, Edge, Firefox or Safari.

Trustpilot & Google

4.9 Over 251 Reviews

customer 3 months ago

Smooth transition from BT, very professional, can't fault the service from Premitel.

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Mr Patrick Sunderland 3 months ago

I'm only a little customer but they treated me as if I was spending thousands.
I have no other connection with the company and live 160 miles south of them.
First Rate! 100%.
Patrick G.

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Frederique C. 3 months ago

Highly recommended, very competive tariffs and very professional customer service.

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Chip Eater 3 months ago

Fantastic communication from the outset, and setup with no issues.

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Paul Garbett 3 months ago

If you are thinking of (or are, like me, forced into) a switch to VoIP then look no further than Premitel. The switch to Digital Voice over the landline that was proposed by my previous provider just would not work with my current set up (a Smart 5G hub powered by EE) so, regretfully, after some considerable time with them, I needed VoIP. Premitel are local to me and indicated that I could retain my old landline number so I contacted them. Stephen was my contact and he has been very responsive and, I might add, patient with my lack of understanding of how it works. The Premitel offer is remarkably good start gin with the trial which, had it not worked, was fully refundable. I am able to use my old DECT cordless phones by using an ATA (Analogue Telephone Adapter) which plugs into the internet and the DECT base station.

The whole process was simple timely - on the day of the number switch I was informed by Stephen just after 9am that it was complete! - and he kept me informed of progress and answered my beginner questions throughout. One last thing to note is that the pricing plans are flexible and very low cost at £5 per month for a suitable plan. All this and the company is based quite close to me in East Lothian (though the services are not bound by location) so a local business get the benefit.

I have no hesitation in recommending Premitel Communications and their VoIP service for home use and I am certain that the business side of things will be just as good and professional.

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Roger Dennis 3 months ago

Not only is the product serving purpose very well with very attractive pricing for a small domestic user, but the customer service is excellent. I have been able every time to either get straight through to a real person, with no queuing or button pressing on choices restricted to the irrelevant, let alone having to listen for ages to annoying muzak, at all, or to get a return call back made to me very soon. Which seems a golden rarity these days.
I had been attempting to switch to broadband providers who would keep my original home phone number without interruptions to the service; however, that turned out to be next to impossible in spite of assurances and supposed guarantees to the contrary. Premitel gives me the peace of mind knowing that I now retain my original house phone number whatever broadband I may switch to.
Great!

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Nicholas 3 months ago

The service is very good, I like especially the mobile app where I can receive calls when I'm not at home.
The tariffs are extremely low and the customer service is excellent. Stephen was very patient with me during the set-up phase (long delays from Openreach for the activation of fibre line) and his instructions were extremely clear.

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David Gregory 4 months ago

Anyone thinking of leaving BT should really consider Premitel for their VOIP services. Following the loss of our line due to slamming and BT leaving our business with no services, we had no option but to find alternative solutions. Having been loyal to BT for over thirty years, we were forced to buy Starlink and source our VOIP services through Premitel. Stephen helped us through the process and provided the support that is lacking from the large companies, that have little or no interest in SME business.

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Bethan Taylor customer 4 months ago

Very helpful in every way. No issues at all.

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Local Support

Although the Premitel VoIP Phone Service can be provided anywhere in the UK, our customers in East Lothian benefit from hands-on local support and management. This includes:

• initial site visit to establish requirements;
• configuration of equipment and service to meet requirements;
• on site installation and commissioning;
• face-to-face user training; and
• on-going support which includes re-configuring equipment and service to meet any changes to the operational requirements of business

Unlike other internet phone service providers, Premitel don’t just deliver the equipment and leave you to get on with it with little or no support!

Cost Effective Tariffs

The Premitel VoIP Phone Service is not only a better solution than existing analogue or ISDN phone lines and phone systems, but also costs less!

Our entry level Talk 10 tariff is priced at only £1 plus vat, per month, per user and includes 5 minutes of UK landline and mobile calls each month.

The table below shows that the Premitel VoIP Phone Service has six tariff options to suit all types of user.

Note that there are per-user discounts for multi-user businesses, see “For Multi-User Business” section below.

Our rate card for Other Calls (eg premium rate calls and international calls) can be downloaded in Excel spreadsheet format by clicking here.

For more details on these tariffs together with other information associated with using the Premitel VoIP Phone Service you should visit our Tariff and Service Information page or get in touch using the contact form below.

For Homes and Small Businesses

Premitel’s VoIP Phone Service is ideal as a low-cost landline replacement service for homes and small businesses.

It is an easy-to-use service that is similar to a traditional landline.

And we do all the work to transfer your existing phone number.

There is no contract which means that you can cancel, or switch, at the end of the current billing month.

Some of the inclusive features of the Premitel VoIP Phone Service are:

• voicemail with playback via phone, email attachment and web control panel;
• missed call alerts by email;
• caller ID (with per-call blocking option);
• “1471” last caller service;
• scam call blocking and filtering;
• call forwarding;
• time-of-day answering rules;
• web control panels for call management and billing;
• pocket or virtual landline service with smartphone app;
• web phone calling using standard browsers such as Chrome, Edge, Safari & Firefox; and
• up to 4 “extension” phones per user (like additional phones on a single analogue line).

There are also additional chargeable features available which include:

• auto attendant;
• voicemail transcription to text;
• SMS number (for texting via smart phone and web phone apps); and
• call recording.

If you already have a digital voice (ie VoIP) service from another provider that is not meeting your requirements, or is costing too much, then we would be delighted to discuss transferring your phone number to the Premitel VoIP Phone Service.

For Multi-User Businesses

The Premitel VoIP Phone Service can be tailored to suit the needs and budget of most types of business from self-employed home workers to businesses with multi-user and multi-site operations.

It is based on the global NetSapiens Voice Platform which has over 7 million users worldwide.

The tariffs for multi-user businesses are based on the same tariff table above that applies to single-user homes and small businesses, but with the following per-user discount bands:

• 2 – 9 users: 5% discount
• 10 – 29 users: 10% discount
• 30 – 59 users: 15% discount
• 60 – 99 users: 20% discount
• 100+ users: 25% discount

This means that (for example) a business with 30 x users, on the Talk 5 Tariff, can have a phone system for only £25.50 (plus vat) per month with an aggregate of 150 minutes of inclusive calls to UK landlines and mobiles.

We do all the work to transfer your existing phone number(s) and there is no contract which means that you can cancel, or switch, at the end of the current billing month.

In addition to the inclusive features listed above for home and small businesses, multi-user businesses also have included at no extra cost:

• call transfer between users;
• unlimited:
  • auto attendants;
  • call queues;
  • conference bridges;
  • company and group voicemail boxes;
  • ring groups;
• call-centre dashboard; and
• web control panel for managing the business phone system.

There are also chargeable features and services available that include:

• call recording;
• voicemail transcription to text;
• SMS number (for texting via smart phone and web phone apps);
• Microsoft Teams integration; and
• CRM integration.

If your business already has a VoIP phone service from another provider that is not meeting your requirements, or is costing too much, then we would be delighted to discuss transferring your phone number(s) and users to the Premitel VoIP Phone Service.

Connection Process

We have set out below the procedure for connecting to the Premitel VoIP Phone Service for residential and single user businesses:

1. There are two connection options both of which include a 30 day no obligation trial of the Premitel VoIP Phone Service, with full refund if not satisfied:
   • purchase a Connection Pack from our online shop:
     • this enables use of our smartphone and web apps; or
   • purchase an analogue adaptor or VoIP phone from our online shop:
     • please note that we can provide expert advice on which VoIP phone or analogue adaptor would best meet your needs.
2. We will then send you a Getting Started email with the following information:
   • a temporary phone number;
   • instructions on what to do next to choose tariff, transfer number or obtain new number;
   • login details for the free web and smart phone apps;
   • guidelines on using the phone service and some basic features;
   • login details for your service management portal; and
   • a £10 discount voucher for the  purchase of a VoIP phone or analogue adaptor from our online shop (note that this applies only if £10 connection pack is purchased in Step 1 above)
3. You can try our service for up to 30 days, using an allowance of 10 minutes of calls to and from UK landline and mobile numbers.
   • at any time before the trial ends you can reply to your Getting Started email to ask us to arrange the transfer of an existing phone number or the provision of a new number, with the area code of your choice:
     • there is no additional charge for transferring existing phone number or the provision of new number.
     • you can request your number transfer to be done as soon as possible, or you can give a specific date which should be at least 3 weeks away.
     • you must advise your tariff choice before your new or existing number is active, otherwise your first bill will be based on the default Talk 200 tariff.
   • if you inform us that you are not satisfied with the Premitel VoIP Phone Service before the end of the trial period you will get a full refund:
     • you will be refunded for any equipment purchased from our online shop, provided it is returned as new within 30 days of purchase.
4. When your new or existing phone number is operational your account will be migrated from trial account to full account and billing on your chosen tariff will commence.
5. When your full account is activated we will send an initial invoice together with direct debit mandate request from our merchant provider Go Cardless. Please note that:
   • calls will be restricted to UK landline and mobile calls until a direct debit mandate is received;
   • if a direct debit mandate is not set up within a 14 days of account activation then your phone service will be put on hold; and
   • when direct debit mandate is operational it will be used to settle initial invoice and all future monthly invoices.
6. Within a few days of your account being activated you will be given access to our billing portal where you can view all monthly invoices and monitor usage.

Get in touch if you need assistance or more information. We would be happy to discuss and guide you through the process.

If you are a multi-user business, then we will provide a bespoke connection process.

We will use our expertise to tailor the Premitel VoIP Phone Service so that it delivers a phone system that meets your business needs and operational requirements.

VoIP Phones and Adaptors

It is important to note that you can’t just buy any VoIP phone or Analogue Terminal Adaptor (ATA) that conforms to the SIP standard and expect it to work out of the box.

All VoIP phones and ATAs need to be configured with at least a server web address and a user name and password.

This is usually done by the VoIP service provider (ie Premitel), who would also supply the pre-configured VoIP phones and ATAs.

All VoIP phones and ATAs plug into a spare ethernet port on your internet router or a connected network switch.

Premitel can supply a wide range of pre-configured VoIP phones and ATAs to suit all home and office requirements. Our most popular models are listed below and are available from our online shop.

Yealink W71P – Cordless VoIP Phone

One of our best selling VoIP phones is the Yealink W71P DECT cordless phone.

The W71P has HD sound quality and can support up to 10 x handsets. It also has excellent range which can be boosted if necessary by installing repeaters.

The Yealink W71P is very flexible as its handsets are separate from its base. The base would connect to the end-user router and the handset(s) can be located anywhere in the home or office that is within range of the base.

Premitel can supply the Yealink W71P for £79 (inc vat)

Although the Yealink W71P can be connected to any VoIP phone service, we supply it pre-configured for connection to the Premitel VoIP Phone Service on a 30 day trial.

If you are not satisfied with the Premitel VoIP Phone Service it can be returned as new within 30 days of purchase.

Alternatively it can be unlocked for use on any VoIP phone service.

Click this link to purchase a preconfigured Yealink W71P.

Grandstream HT801 – VoIP ATA (Analogue Terminal Adaptor)

Unless you are in a new-build property then there is the distinct possibility that there are a number of existing phones plugged into extension sockets throughout your premises. These extension sockets would be wired back to the phone line master socket.

To keep your existing sockets and/or phones it is necessary to use a device known as an analogue terminal adaptor (ATA).

If you have just one phone then you would simply unplug it from your existing phone socket and plug it into the ATA using the supplied connector.

If you have multiple phones connected to extension sockets then it would be necessary to connect the ATA to your existing extension wiring.

To achieve this you would first disconnect the old copper phone line from the master socket and then connect the master socket to the ATA using the cables and connectors supplied with the ATA.

Please note that disconnecting the old copper line from the master socket is vital as there could still be voltage on the line which would damage the ATA.

The phone port of the Grandstream ATA shown above (green socket) would plug into the master socket and the ethernet port of the ATA (blue socket) would plug into a spare port on the router.

Premitel offer the Grandstream HT801 ATA together with a kit containing all the leads and connectors that are necessary to connect the ATA to a master socket and to a router. The Premitel ATA and kit are available for £59.00.

Although the Grandstream HT801 ATA can be connected to any VoIP phone service, we supply it pre-configured for connection to the Premitel VoIP Phone Service.

If you are not satisfied with the Premitel VoIP Phone Service it can be returned as new within 30 days of purchase.

It can be unlocked for use on any VoIP phone service simply by pushing the factory reset button.

Click this link to purchase the Grandstream HT801.

Fanvil GA10 – VoIP ATA (Analogue Terminal Adaptor)

We also offer the Fanvil GA10 ATA which is suitable for a single analogue phone connection.

This would include a multi-handset analogue DECT cordless phone which would have a single phone connection to its base.

We can supply the Fanvil GA10 ATA for only £49.00.

Although the Fanvil GA10 can be connected to any VoIP phone service, we supply it pre-configured for connection to the Premitel VoIP Phone Service.

If you are not satisfied with the Premitel VoIP Phone Service it can be returned as new within 30 days of purchase.

It can be unlocked for use on any VoIP phone service simply by pushing the factory reset button.

Click this link to purchase the Fanvil GA10 ATA.

Get In Touch

If you have any questions about the Premitel VoIP Phone Service, or any other telecommunications or internet issue, you can get in touch using the contact form below. Or just call the number at the top of the page.

About Us

In addition to offering VoIP Phone Services across the UK, Premitel are an established telecommunications & internet consultancy and solutions provider serving primarily Edinburgh, the Lothians & Scottish Borders, although we have a few clients throughout the UK and overseas.

Our customers are primarily businesses which includes the increasing number of home workers.

We specialise in:

• high quality digital voice solutions and services;
• boosting & extending WiFi;
• better & faster internet;
• cordless phone systems; and
• expense reduction.

Our advice is free for relatively straightforward requirements. For more complex projects, we offer a free initial no-obligation consultation.

Visit our Trustpilot Reviews page or Google Reviews page to see what some of our customers think.